RETURNS AND EXCHANGES
All products purchased from orangejeans.co can be exchanged within 7 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to support.orevra@gmail.com or by calling at +92304155554 (10AM-06PM, Monday-Saturday). At Orevra, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item was shipped. You will be required to email photographic evidence of the defective item at support.orevra@gmail.com, within 1 hour of receipt of product before any claims can be processed.
Return process is very simple. You should go to nearby TCS office and send the damaged/Wrong product to our given address by yourself, when we get receive then our customer representative get back to you.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has been tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
If your order has multiple products, available items will be dispatched depending on the availability.
Note: Orevra & Co does not offer a “refund” or “Money Back Guarantee” on purchased items.